Privacy and Security Policy

Updated: June, 26 2024

At Positive Results, we are committed to protecting the privacy and security of our clients' personal information. This Security and Privacy Policy outlines how we collect, use, store, and share the information provided to us by our clients and website visitors. 

Information We Collect 

Positive Results collects personal information such as company name, contact information, and general business information through contact forms and cookies on our website. We use this information solely to better serve our clients and provide them with relevant information about our services and products. 

How We Use Your Information 

The information we collect is used to: 

- Provide our clients with updates regarding solutions they use 

- Inform clients about new products that may benefit their business 

- Share necessary information with our SaaS partners to set up accounts for our clients, upon their request 

- Improve our website user experience 

- Periodically display retargeting ads to prospects who have shown interest in our services 

Information Sharing 

Positive Results does not sell or share any client information with third parties, except when a client requests that we set up licensing agreements with our software partners. As a value-added reseller, we may need to supply client information to our partners, such as Google, Microsoft, Zoho, Zoom, RingCentral, Box, Dropbox, and other approved partners, to establish services for our clients. 

Mobile Information Sharing

At Positive Results, we are committed to safeguarding the privacy of our clients and website visitors. This section outlines our practices regarding mobile information and how we handle it.

No Mobile Information Sharing for Marketing/Promotional Purposes

We want to assure our clients that no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This commitment extends to all categories except for text messaging originator opt-in data and consent. Specifically:

  • Mobile Information Excluded: We do not share any mobile information (such as phone numbers) with third parties or affiliates for marketing or promotional purposes.
  • Exception for Text Messaging Originator Data: Text messaging originator opt-in data and consent are excluded from this restriction. We will not share this information with any third parties.

Third-Party Services and Policies 

As part of our services, we may build our clients' business processes into solutions provided by our third-party partners. When using these solutions, clients must be aware that they are subject to the Terms of Service, Security, and Privacy policies of the respective partners. 

Positive Results is not responsible for the content, security, or privacy practices of our partners' services. By engaging with Positive Results and using our services, clients acknowledge that they have reviewed, understood, and agree to comply with the Terms of Service, Security, and Privacy policies of the relevant third-party partners. 

We encourage our clients to carefully review the policies of our partners, which may include but are not limited to: 

  • Google 
  • Microsoft 
  • Zoho 
  • Zoom 
  • RingCentral 
  • Box 
  • Dropbox 

Clients are responsible for ensuring that their use of these third-party services complies with the applicable terms and policies. If you have any questions about the terms, security, or privacy practices of our partners, please contact the respective partner directly. 

Data Security 

We take precautions to keep all client data secure. The information shared with us is stored in secure databases and within our organization's military-grade document collaboration and storage platforms. 

Data Retention 

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the duration of our relationship with the client, legal obligations, and the purpose for which the information was collected. 

Cookies and Retargeting Ads 

Positive Results uses cookies on our website to better serve our prospect and customer base. We may periodically utilize cookies to display retargeting ads to customers who have shown interest in our services, in an effort to reach them across the web. 

Third-Party Links 

Our website may contain links to third-party websites. Please note that this Security and Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit. 

Children's Privacy 

Our website and services are not intended for children under the age of 17. We do not knowingly collect personal information from children under 17. If we become aware that we have collected personal information from a child under 17, we will take steps to delete the information as soon as possible. 

GDPR Compliance 

Although Positive Results does not work internationally, we recognize that organizations and contacts regulated by GDPR may interact with our website. We follow all protocols to ensure GDPR compliance and will remove personally identifiable information (PII) upon a client's request. 

Your Rights 

Our clients have the right to request access to, correction, or deletion of their personal information. If you wish to exercise these rights or have any questions about our Security and Privacy Policy, please contact us using the information provided below. 

Changes to this Policy 

We may update this Security and Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and, if necessary, sending an email to the address you provided. Your continued use of our website and services after any changes to this policy will constitute your acceptance of such changes. 

Contact Us 

If you have any questions, concerns, or requests regarding your personal information or our privacy practices, 440.499.4944.

By using our website and services, you consent to the terms outlined in this Security and Privacy Policy. 

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