Mystery Shopper Program
Sales Monitor
Mystery Shopping
After identifying the need for its customers to review the progress of their employees, Positive Results created Sales Monitor, a mystery shopping service. Mystery shopping is a service that checks the performance of your sales people or customer service professionals via the telephone.
With this mystery shop service, you can now screen how well your sales staff is performing over the telephone with all of the functionality accessable via computer and phone.
Positive Results started off by monitoring salespeople for
Fortune 500 companies and is now helping many consumer and b2b companies
Our Abilities
We have the ability to:
- Make outbound calls
- Audio taped recordings
- Critique the call
- Make critiques available via internet or Microsoft Excel
The Difference
The major difference between Sales Monitor and others in the industry are numerous:
- We offer a custom portal specific to your organization.
- Our staff are English speaking.
- We are based in the United States.
- We utilized professional business people, sales professionals to make calls.
- The calls are recorded for your later review.
- Our computerized system allows you to place orders anytime via the internet.
Customized Computer Portal
Our service includes a customized computer portal. What does that mean for you?
Once you sign up to use Sales Monitor, your company will receive a password to log into the administrative panel. Access to this back-office allows you to:
- Add your users and administrators
- Give specific rights
- Enter orders
- Customize reasons and types of calls
- Add locations/franchises/departments
- Monitor call status
- Call reviewing
also see:
